Returns, Dispatch & Deliveries Policy

Returns Policy

1. Time Limit: Enterprise Direct carries no responsibility for information being outdated by new laws or by third-party changes.
    
2. Change of Mind: We are unable to offer a refund for a change of mind.
    
3. Faulty or items received in error: If you have received a faulty item or received an item in error, we are happy to replace, exchange or refund the cost of the item for you. We will pay the costs of postage and handling if you return a faulty or unsuitable item or an item received in error. If you choose to exchange or replace the item we will pay the costs of postage and handling of the replacement item. Please contact us before returning any items.
    
4. Damaged Items: All products are carefully packed to endure reasonable handling through the delivery process. We are not responsible for damage resulting from abnormal or extreme delivery conditions.
    
5. Refunds: Refunds are usually processed within 14 business days. All refunds must be issued to the original purchaser. Refunds may incur a 20% restocking/handling fee. All refunds must be issued to the original purchaser.
    

Dispatch and Deliveries Policy

All Enterprise Direct products are delivered via Australia Post Registered Post service. We will endeavour to have your order in the post within 1 working days of placing it. Please allow up to 3 working days for goods to be delivered. Please ensure that you provide a valid delivery address. Where a valid address is not provided the purchaser will bear the expense to have the goods re-delivered.

Ordering Policy

All orders taken by telephone must be paid for by bank deposit, or credit card (Mastercard or Visa) when placing the order. All prices are subject to change without notice.